Terms of Service

Please read these Website and Platform Terms of Use carefully. They govern access to and use of the Lndmrk website, applications, account areas, portfolio tools and related digital services. They also explain which Lndmrk entity provides each service and the limits of the Platform's role in property listings, introductions, referrals and transactions.

INTRODUCTION AND ACCEPTANCE

These Terms form a binding agreement between you and the relevant Lndmrk Entity identified in clause 3 and Schedule 1 whenever you access or use the Platform. If you do not agree to these Terms, do not access or use the Platform.

You accept these Terms by creating an Account, clicking an acceptance button, submitting an enquiry or listing, purchasing or activating a Service, or otherwise continuing to use the Platform after being given a reasonable opportunity to review them.

If you use the Platform for or on behalf of a company, partnership, trust, fund, family office, agency, developer, landlord or other organisation, you confirm that you have authority to bind that organisation. In that case, 'you' includes both you and that organization.

These Terms apply to guests, registered users, prospective buyers and investors, property owners, landlords and any person using the portfolio tools. Listing Partners are also subject to the applicable Master Listing Agreement, and brokerage clients are subject to the applicable Estate Agency Agreement or transaction-specific terms.

Mandatory rights under applicable consumer, real-estate, data-protection and other laws are not excluded or restricted by these Terms.

DEFINITIONS AND INTERPRETATION

Account: a registered user account on the Platform.

Applicable Law: all laws, regulations, regulatory rules, permits, professional requirements, court orders and binding directions that apply to the relevant person, service, property or transaction.

Business User: a person using the Platform wholly or mainly for business, professional, trade or investment-management purposes.

Consumer: an individual acting for purposes outside that individual's business, trade or profession, to the extent recognised by Applicable Law.

Content: text, data, documents, photographs, plans, videos, trademarks, messages, listings, portfolio information and other material made available through the Platform.

DIFC Platform Operator: Lndmrk Technologies Ltd, a private company licensed in the Dubai International Financial Centre under commercial licence number CL13094, with registered office at GA-00-SZ-L1-RT-164, Level 1, Gate Avenue - South Zone, Dubai International Financial Centre, Dubai, United Arab Emirates.

Listing: any property, development, unit, opportunity or related information displayed, uploaded, promoted or transmitted through the Platform.

Listing Partner: an estate agency, broker, developer, landlord, owner or authorised representative that supplies or authorises a Listing.

Lndmrk: the brand used by the DIFC Platform Operator and the Mainland Operations Company. The term does not make the two companies one legal person or create joint liability.

Lndmrk Entity: either the DIFC Platform Operator or the Mainland Operations Company, as applicable to the relevant Service.

Mainland Operations Company: Borderless Real Estate L.L.C, a Dubai limited liability company - single owner, licensed by the Dubai Department of Economy and Tourism under licence number 1625197 and commercial register number 2863931, with licensed premises at Office 18-3500, Al Saqer Property Management L.L.C, Dubai World Trade Centre 2, parcel 336-211, Dubai, United Arab Emirates. Its DLD/RERA office registration and broker details must be confirmed before regulated activity begins.

Platform: the Lndmrk website at www.lndmrk.io, any Lndmrk mobile or web application, dashboards, account areas, APIs and related digital interfaces.

Portfolio Tools: the features that allow users to record, organise, view, analyse, monitor or share information concerning properties or property portfolios.

Regulated Service: any real-estate brokerage, agency, promotion, advertising, property-management referral, mortgage or financial referral, valuation referral or other activity requiring a licence, permit, registration or professional authorisation.

Service: a service or feature made available through or in connection with the Platform.

Terms: these Website and Platform Terms of Use, including the Schedules and any policies expressly incorporated by reference.

Third-Party Provider: an independent third party, including an agent, developer, landlord, mortgage provider, conveyancer, lawyer, valuer, property manager, payment provider, data provider or fund.

User Content: Content submitted, uploaded, imported, transmitted or otherwise made available by or for you.

Headings are for convenience only. 'Including' means 'including without limitation'. A reference to a law includes amendments, replacements and subordinate legislation. The singular includes the plural and vice versa.

WHO WE ARE AND WHICH COMPANY PROVIDES EACH SERVICE

The DIFC Platform Operator operates the Portal and provides digital access, Account functionality, Real Estate Analytics B2B Software and AI Tools, Digital Documentation and Processes Software Tools, Portfolio Tools and related technology services within the scope of commercial licence number CL13094.

The DIFC Platform Operator does not, merely by operating the Platform, act as a real-estate broker, property seller, landlord, developer, mortgage intermediary, investment adviser, fund manager, conveyancer, lawyer or valuer. It does not contract for UAE property sales or Listings, earn UAE trading or brokerage commission, or hold deposits or client money unless expressly stated and lawfully permitted.

The Mainland Operations Company holds Dubai DET commercial licence number 1625197 for the active activities of Real Estate Buying & Selling Brokerage and Mortgage Broker. It is the intended contracting and revenue entity for UAE Listing relationships, UAE property marketing, lead-conversion or agency activity, and any UAE brokerage commission or similar trading income, but may undertake an activity only after obtaining and maintaining every additional DLD/RERA, Trakheesi, broker-card, office-registration, advertising and property-specific permission required for it.

A Regulated Service is provided only by the entity or Third-Party Provider expressly identified for that Service and only within its permissions. The display of a Service on the Platform is not a representation that either Lndmrk Entity is licensed to provide every component of that Service.

For properties or services outside the UAE, the relevant service may be provided by an identified local affiliate or independent locally licensed provider. You may be required to accept separate local terms before receiving that service.

Each Lndmrk Entity is responsible only for the Services that it expressly provides. Their obligations and liabilities are several and not joint. No entity guarantees or assumes the obligations of the other unless it expressly agrees in writing.

OTHER TERMS AND ORDER OF PRECEDENCE

These Terms govern general access to and use of the Platform. Additional terms may apply to particular Services, including the Master Listing Agreement and its agent, developer or landlord schedule, an Estate Agency Agreement, Buyer/Investor Terms, a Referral Agreement, subscription or order form, privacy notice, cookie notice or payment terms.

If there is a conflict, the following order applies: (a) a signed transaction-specific agreement; (b) a signed Estate Agency Agreement, Master Listing Agreement, Buyer/Investor Terms or Referral Agreement for the affected Service; (c) an accepted order form or other Service-specific terms; (d) these Terms; and (e) general Platform guidance, unless mandatory law requires otherwise.

A property sale, lease, reservation, management, mortgage, conveyancing, valuation or investment arrangement is governed by the relevant transaction documents and Applicable Law. These Terms do not themselves transfer title, create a tenancy, appoint a broker or commit any person to a property transaction.

ELIGIBILITY, AUTHORITY AND COMPLIANCE CHECKS

You must be at least 18 years old, have legal capacity and not be prohibited from using the Platform under Applicable Law. We may apply a higher age or eligibility threshold where required for a particular Service.

You must provide accurate, complete and current information. You may not impersonate another person or misrepresent your identity, authority, qualifications, ownership, funding position or relationship to a property or organisation.

We may require evidence of identity, address, corporate existence, beneficial ownership, authority, title, source of funds or wealth, sanctions status, professional licensing or other compliance information. You authorise reasonable verification of that information through lawful sources and, where Applicable Law requires, ongoing monitoring of the business relationship and transactions.

We may decline, delay, restrict or terminate a Service where information is missing or inconsistent, a compliance concern arises, a transaction or jurisdiction presents unacceptable risk, or we are required or permitted to do so under anti-money-laundering, counter-terrorist-financing, sanctions, fraud-prevention or other Applicable Law.

We may retain due-diligence and transaction records for the period required by Applicable Law and make disclosures or reports to regulators, law-enforcement bodies, courts, payment providers, banks, professional advisers or other authorised recipients where legally required or reasonably necessary to prevent fraud or protect legal rights. We are not required to disclose confidential risk criteria, the existence or content of a suspicious-transaction report, or any information whose disclosure would constitute prohibited tipping-off.

ACCOUNTS AND SECURITY

You must keep Account credentials confidential and use appropriate security measures. Accounts are personal to the authorised user and may not be sold, transferred, shared or made available to unauthorised persons.

You are responsible for activity carried out through your Account to the extent caused by your failure to protect credentials or manage authorised users. Business Users must promptly remove access when a representative's authority ends.

You must notify us immediately at security@lndmrk.io if you suspect unauthorised access, credential compromise, fraudulent activity or a security incident affecting the Platform or information made available through it.

We may require multi-factor authentication, password resets, re-verification or other protective measures. We may temporarily restrict access while investigating a suspected security issue.

You must keep your contact and billing details current. Notices sent to the latest contact details associated with your Account will be treated as received in accordance with clause 33.

THE PLATFORM AND ITS FUNCTIONALITY

Depending on your location, Account type and Service plan, the Platform may allow you to browse Listings, save searches, submit enquiries, communicate with Listing Partners, record and manage portfolio information, access dashboards or analytics, upload documents, receive alerts, request introductions and use related tools.

Features, eligibility, territorial availability and technical requirements may change. We may introduce, modify, suspend or discontinue a feature where reasonably necessary for security, legal compliance, product development, supplier changes or business operations.

Unless expressly stated in a separate service-level agreement, the Platform is provided on an availability basis without a guaranteed uptime, response time, data-refresh interval or uninterrupted access commitment.

The Platform may use automated processes to organise, match, rank, summarise or display Content. Any automated output is a tool to support, not replace, independent assessment and professional advice.

Search rankings may reflect relevance, location, price, availability, data completeness, user preferences, engagement, freshness, quality controls and commercial arrangements. Paid or promoted placement will be identified where required. Ranking is not a recommendation or assessment of investment merit.

PORTFOLIO TOOLS, ANALYTICS AND ESTIMATES

Portfolio Tools are provided for information, organisation and convenience. They do not create or verify ownership, title, beneficial interest, valuation, rental entitlement, debt, tax position, insurance coverage or any other legal or financial right.

Portfolio information may come from you, a Listing Partner, a public registry, a data provider or automated calculations. It may be incomplete, delayed, approximate or affected by assumptions, currency conversion, stale data or third-party error.

Any valuation, yield, return, price trend, comparable transaction, forecast, risk indicator, affordability figure or other analytic is indicative only. It is not a formal valuation, appraisal, audit, financial promotion, investment recommendation, tax opinion or guarantee of present or future value or performance.

You are responsible for checking information against current title records, contracts, bank statements, service-charge statements, official transaction data and advice from appropriately qualified professionals before relying on it or making a decision.

If you invite an adviser, family member, employee or other person to access portfolio information, you are responsible for selecting the correct permissions, confirming that the recipient is authorised and removing access when no longer required.

You should retain independent copies of important records. The Platform is not a deeds registry, statutory archive, escrow service or substitute for your own record-retention arrangements.

LISTINGS AND PROPERTY INFORMATION

Listings are supplied or authorised by Listing Partners or other identified sources. Unless expressly stated otherwise, neither Lndmrk Entity owns the listed property or acts as the seller, landlord or developer.

The relevant Listing Partner is responsible for the accuracy, completeness, legality and currency of its Listing, including authority to market, ownership or appointment, price, availability, measurements, photographs, plans, specifications, incentives, completion dates, service charges, payment plans, rental terms, defects, restrictions, approvals and material facts.

A Listing must comply with all applicable real-estate, advertising, consumer, intellectual-property, planning, escrow, off-plan, anti-discrimination and professional rules. For Dubai property advertising, the responsible Listing Partner and Mainland Operations Company must obtain the required DLD/RERA or Trakheesi permit before publication and ensure that the permit number, Madmoun QR code and Listing data displayed on the Platform match the authorised permit data. A Listing Partner's obligations do not displace the Mainland Operations Company's own permit and monitoring duties.

We may request supporting documents, moderate or format Content, label its source, carry out limited checks, or remove or suspend a Listing. These measures do not transfer the Listing Partner's responsibility to us and do not constitute legal due diligence or a guarantee.

Terms such as 'verified', 'approved', 'exclusive', 'featured' or similar labels have only the meaning explained on the Platform. Unless expressly stated, they do not confirm legal title, structural condition, developer solvency, regulatory compliance, price fairness, investment quality or the absence of fraud.

Property availability and price can change without notice. Images, plans, maps, distances, dimensions, completion dates, rental estimates and descriptions may be illustrative or approximate. You must inspect the property and verify all information before entering a transaction.

We may immediately remove or suppress a duplicate, misleading, expired, sold, rented, unlawful, poor-quality or unauthorised Listing; a Listing whose permit or Madmoun QR code has expired, is missing or does not match the advertised data; or a Listing that presents legal, reputational, security or user-safety concerns, without being required to publish it for any minimum period.

UAE REAL-ESTATE AND BROKERAGE SERVICES

Any UAE Master Listing Agreement, property marketing engagement, broker appointment, commission arrangement or related trading activity must be entered into with the Mainland Operations Company or another expressly identified licensed provider, not the DIFC Platform Operator. The Master Listing Agreement may apply to an agent, developer or landlord through the relevant counterparty schedule.

The Mainland Operations Company's commercial licence records Real Estate Buying & Selling Brokerage and Mortgage Broker as active activities. It acts as a real-estate broker or mortgage broker only where it accepts a separate written appointment and the activity falls within its current commercial licence, DLD/RERA office registration, profession-practice and broker-card permissions and all required transaction or property-specific permits.

Submitting an enquiry, creating an Account, viewing a Listing or using a Portfolio Tool does not by itself appoint either Lndmrk Entity as your broker, agent, fiduciary, attorney, trustee or adviser.

Where the Mainland Operations Company acts for one party, both parties, or in an introduction or co-brokerage arrangement, the capacity, commission, conflicts and material duties will be addressed in the relevant agency or transaction documents and disclosures.

Commission, listing fees, marketing fees or success fees are payable only as specified in the applicable signed or accepted agreement. The DIFC Platform Operator is not entitled to or responsible for UAE brokerage commission merely because the Platform facilitated a connection.

Users must not ask or encourage an unlicensed person to perform a regulated activity. We may redirect a request to the Mainland Operations Company or a licensed Third-Party Provider, or decline it where permissions are unclear.

ENQUIRIES, LEADS AND COMMUNICATIONS

When you submit an enquiry, request a viewing or ask to be contacted, you instruct us to transmit the relevant details to the identified Listing Partner, Mainland Operations Company or Third-Party Provider so that the request can be handled.

A response to an enquiry, viewing arrangement, indicative quotation or exchange of messages is not an acceptance of an offer or a binding property transaction unless the parties complete the required transaction documents.

The recipient of a lead is responsible for its own communications, advice, statements, availability, professional conduct and compliance with marketing and telecommunication rules.

Service communications relating to an enquiry or Account are not marketing merely because they respond to your request. Separate consent will be sought where required for promotional communications, and you may withdraw or opt out through the method provided.

You must not use Platform contact details to send spam, harassment, unlawful marketing, discriminatory communications, malware or misleading offers, or to collect information for an unrelated purpose.

THIRD-PARTY REFERRALS AND REGULATED PRODUCTS

The Platform may enable you to request an introduction to independent mortgage providers, conveyancers, lawyers, valuers, property managers, insurers, fund providers or other Third-Party Providers. The applicable Referral Agreement governs the commercial relationship with a referral partner and prevails for that referral Service.

Unless expressly stated otherwise, a referral is a neutral introduction only. Neither Lndmrk Entity recommends a particular product as suitable, advises on regulated financial products, negotiates regulated terms, guarantees acceptance or acts as the Third-Party Provider's agent.

Mortgage, finance, fund, instant-offer, investment, insurance, legal, valuation and property-management services are provided under separate terms by the identified licensed or professionally authorised provider. You must assess the provider and obtain independent advice appropriate to your circumstances.

A Lndmrk Entity may receive a referral, marketing or introduction fee where lawful. The existence or basis of a fee will be disclosed where required. A referral fee does not increase your price unless the relevant provider clearly states otherwise.

Any instant-offer or acquisition proposal made by a third-party fund is made solely by that fund, subject to its due diligence, funding, approvals and contract. Neither Lndmrk Entity is the fund, guarantees an offer or return, or assumes the fund's obligations.

We are not responsible for a Third-Party Provider's advice, delay, refusal, service quality, professional negligence, insolvency, data practices or performance. Your claim concerning its service must be directed to that provider, without limiting any liability of a Lndmrk Entity for its own acts that cannot lawfully be excluded.

PROPERTY DECISIONS AND DUE DILIGENCE

Property decisions may involve significant legal, financial, tax, regulatory, construction, title, market, currency and liquidity risks. You are solely responsible for deciding whether to proceed.

Before entering a transaction, you should obtain appropriate independent legal, financial, tax, mortgage, valuation, survey, engineering, insurance and other professional advice and verify all documents with the relevant authorities and counterparties.

Without limitation, you should verify title and ownership, authority to sell or let, encumbrances, permits, escrow and off-plan registration, completion and handover status, property condition, floor area, service charges, community rules, tenancy status, rental restrictions, financing, tax and all transaction costs.

Past price movement, historic rent, estimated yield and projected returns do not predict future performance. Exchange rates, financing costs, service charges, vacancy, maintenance, regulation and market conditions can materially affect results.

No Content is an offer of securities, units in a fund, collective investment, regulated financial product or guaranteed investment unless expressly issued by an authorised provider under separate legally compliant materials.

FEES, PAYMENTS, TAXES AND REFUNDS

Public browsing may be free, but certain Services may require a subscription, Listing fee, marketing fee, referral fee, transaction fee or other charge. The responsible Lndmrk Entity, price, currency, billing basis, taxes, duration and renewal terms will be displayed or agreed before you purchase the Service.

UAE Listing, sales, agency and brokerage charges are contracted and invoiced by the Mainland Operations Company or other expressly identified licensed provider. Technology or subscription fees are charged by the entity identified in the relevant order or checkout flow.

You authorise the identified payment provider to charge the selected payment method. Payment processing may be subject to the provider's terms. Neither Lndmrk Entity stores full payment-card data unless expressly stated in the Privacy Policy.

Unless expressly stated otherwise before the relevant transaction, all consumer-facing prices displayed on the Platform are inclusive of UAE VAT where applicable. Prices expressly quoted to a VAT-registered business customer may be stated as exclusive of VAT, in which case VAT will be added at the prevailing rate against a valid tax invoice. You must provide an accurate tax-registration number upon request and are responsible for any duties, bank fees, currency-conversion charges and other transaction charges legally payable by you, excluding taxes imposed on the Company’s net income.

Unless the Platform expressly states that an appropriately licensed person is receiving client money or holding funds in escrow, neither Lndmrk Entity receives or safeguards property deposits, reservation money, purchase funds, rent, mortgage proceeds or other client money. Do not transfer transaction funds to an account that has not been independently verified through approved channels.

Subscription cancellation, renewal and refund rules will be shown in the relevant order terms. Listing, marketing and brokerage refunds are governed by the applicable agreement. Nothing in these Terms limits a mandatory right to a refund, re-performance, compensation or other remedy under Applicable Law.

We may suspend a paid Service for overdue amounts after reasonable notice, except where immediate action is permitted or required. You must raise a good-faith billing dispute promptly and continue to pay undisputed amounts.

USER CONTENT

You retain ownership of your User Content. You grant each relevant Lndmrk Entity a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, adapt, translate, display, distribute and otherwise use User Content only as reasonably necessary to operate, secure, improve and provide the Platform and Services, fulfil your instructions, promote an authorised Listing and comply with law.

For a public Listing or promotional Content, the licence continues for the agreed listing or campaign period and a reasonable archival, backup, compliance and dispute period. For private portfolio Content, the licence is limited to providing the relevant Services and lawful internal purposes described in the Privacy Policy.

You confirm that you own or have all rights, consents, releases, licences, permits and authority needed to submit and authorise use of User Content, including property photographs, plans, trademarks, personal data and information supplied for another person.

User Content must be accurate, lawful, non-misleading and not infringe intellectual-property, privacy, confidentiality, publicity, contractual or other rights. It must not contain malware, unlawful discriminatory criteria, defamatory material, fabricated reviews or concealed advertising.

We may remove, restrict, preserve or disclose User Content where reasonably necessary to enforce these Terms, comply with law, respond to a rights complaint, protect users or investigate misuse. We are not obliged to monitor all User Content before publication.

Feedback and product suggestions may be used without restriction or payment, provided we do not publicly identify you as the source without permission.

ACCEPTABLE USE

You must use the Platform lawfully and responsibly. You must not, and must not permit another person to:

submit a false, unauthorised, expired, duplicate, bait, discriminatory or misleading Listing or enquiry;

misrepresent property ownership, authority, identity, professional status, availability, price, permits, investment returns or transaction terms;

scrape, crawl, harvest, copy or systematically extract Content, personal data or Listings except through an authorised API or written permission;

use Platform Content to train, fine-tune, test or supply an artificial-intelligence model or competing database without written permission;

circumvent access controls, usage limits, payment obligations, agreed commission or the technical measures of the Platform;

introduce malware, probe vulnerabilities, interfere with service, overload infrastructure, reverse engineer protected software or gain unauthorised access;

use another person's Account, contact users for an unrelated purpose, send spam or unsolicited marketing, or conduct fraudulent or abusive activity;

publish unlawful, offensive, defamatory, infringing or privacy-invasive Content, or content that threatens safety or public order;

use the Platform for money laundering, sanctions evasion, bribery, tax evasion, terrorist financing or another illegal purpose; or

remove proprietary notices, falsely imply endorsement, or use the Lndmrk name or marks without permission.

We may investigate suspected misuse and cooperate with competent authorities and affected parties as permitted by law.

INTELLECTUAL-PROPERTY RIGHTS

The Platform, its software, design, databases, compilation, interfaces, original Content, branding and all related intellectual-property rights are owned by or licensed to the relevant Lndmrk Entity. Except for the limited right to use the Platform under these Terms, no rights are transferred to you.

Subject to these Terms, the DIFC Platform Operator grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Platform for its intended purpose during your authorised use.

You may download or print limited extracts for your personal or internal business use where the Platform permits it. You may not republish, resell, syndicate, create a competing service from, or commercially exploit Platform Content without permission from the relevant rights holder.

Third-party names, logos, photographs, plans and data remain the property of their respective owners. Their appearance does not imply endorsement or transfer of rights.

If you believe Content infringes your rights, send a notice to compliance@lndmrk.io identifying the work, challenged material, basis of your claim, contact details and supporting evidence. We may request verification before acting.

THIRD-PARTY SERVICES, DATA AND LINKS

The Platform may integrate with maps, registries, analytics, identity services, payment gateways, communication tools, cloud services, public databases, partner systems and external websites. Those services may be subject to separate terms and privacy notices.

Third-party data may be delayed, unavailable, incomplete or subject to restrictions. We may change a data source or integration without notice where reasonably necessary.

A link, integration or display of third-party Content is not an endorsement or guarantee. We do not control and are not responsible for an external site or service, except to the extent liability arises from our own act and cannot be excluded.

You must not rely on the Platform as the sole source for time-sensitive title, permit, availability, price, legal, regulatory or transaction information.

PRIVACY, DATA USE, COOKIES AND MARKETING

Our Privacy Policy at www.lndmrk.io/privacy explains how personal data is collected, used, disclosed, transferred, retained and protected, and how individuals may exercise their rights. Our Cookie Notice at www.lndmrk.io/# explains the use of cookies and similar technologies.

The DIFC Platform Operator generally controls personal data used to provide Accounts, Platform access and Portfolio Tools. The Mainland Operations Company generally controls data used for UAE Listings, leads, compliance checks, agency and transaction activity. Their exact roles, shared processing and contact details will be set out in the Privacy Policy.

Where a Business User uploads personal data concerning clients, employees or other persons, it must have a lawful basis, give required notices and comply with applicable data-protection law. If a Lndmrk Entity acts as processor for that Business User, the parties will enter an appropriate data-processing agreement where required.

You may choose whether to receive marketing where consent or an opt-out is required. You can withdraw consent or opt out at any time. This does not prevent necessary service, security, legal or transaction communications.

You must not upload unnecessary sensitive information, original identity documents or payment details unless the Platform specifically requests them through an approved secure channel.

ELECTRONIC COMMUNICATIONS AND CONTRACTING

You consent to receiving these Terms, notices, disclosures, records and Service communications electronically, subject to any right under Applicable Law to request another form.

Electronic acceptance, an electronic document and an electronic signature may have the same legal effect as paper and handwritten signature where Applicable Law permits. We may retain the accepted version, timestamps, Account identity, transaction logs, Account activity and communications and make a downloadable copy available where required. Electronic acceptance of these Terms does not replace any prescribed DLD, RERA, Dubai REST, notarised or transaction-specific form or registration process.

Automated acknowledgements confirm receipt only and do not necessarily constitute acceptance of an order, enquiry, Listing or transaction.

You are responsible for ensuring that your email address and device can receive and store notices. You may withdraw consent to electronic dealings by closing your Account, but withdrawal does not affect completed transactions or records we must retain.

CONFIDENTIALITY FOR BUSINESS USERS

A Business User may receive non-public commercial, technical, pricing, performance or partner information identified as confidential or which should reasonably be understood as confidential. It must protect that information and use it only for the relevant Service.

Confidentiality does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from another source without restriction.

A recipient may disclose confidential information where required by law or a competent authority, where legally permitted giving reasonable prior notice and limiting disclosure to what is required.

This clause supplements, and does not replace, any separate confidentiality or non-disclosure agreement.

AVAILABILITY, SECURITY AND CHANGES TO THE PLATFORM

We use reasonable measures appropriate to the nature of the Platform, but no internet service is completely secure, error-free or continuously available.

Access may be interrupted by maintenance, emergency work, telecommunications failure, cyber incident, supplier outage, regulatory action, force majeure or other events beyond reasonable control.

We may deploy updates, patches and security controls and may require you to use a supported browser, device or application version. Failure to update may reduce functionality or security.

We do not guarantee that Content will always be retained or recoverable. You should maintain independent copies of important documents and data.

Nothing in this clause reduces a specific service commitment expressly agreed in writing or a duty that cannot lawfully be excluded.

SUSPENSION, TERMINATION AND ACCOUNT CLOSURE

You may stop using the Platform and request Account closure through the user settings menu. Fees, commissions, transaction obligations and records accrued before closure remain unaffected.

We may suspend, restrict or terminate access immediately where reasonably necessary to address security, fraud, illegality, sanctions, regulatory risk, serious or repeated breach, non-payment, harm to users or the Platform, or a legal requirement.

For other material breaches, we may give a reasonable opportunity to remedy before termination where appropriate. We may also discontinue a Service on reasonable notice where commercially or technically necessary.

Following closure, access to User Content may end. We may retain and use information as required for legal compliance, fraud prevention, backup, establishment or defence of claims and other purposes described in the Privacy Policy.

Clauses concerning accrued payments, intellectual property, confidentiality, disclaimers, liability, indemnity, disputes and any provision intended by nature to survive will continue after termination.

DISCLAIMERS

To the maximum extent permitted by Applicable Law, the Platform and general Content are provided 'as available' and for general information. We do not give an implied warranty beyond any warranty that cannot lawfully be excluded.

Neither Lndmrk Entity guarantees the identity, authority, solvency, conduct or performance of a user, Listing Partner, property counterparty or Third-Party Provider, or that a Listing will result in an enquiry, viewing, sale, lease, funding or return.

We do not guarantee that a Listing or portfolio record is accurate, complete, current, lawful, suitable or free from defects, or that an estimate or analytic will match an official valuation or actual outcome.

Content is not legal, tax, financial, mortgage, investment, valuation, survey, engineering or other professional advice. No fiduciary or advisory relationship arises from general Content or use of the Platform.

You remain responsible for independent checks, professional advice, security of your Account, lawful use and transaction decisions.

This clause does not exclude an express written commitment given by the relevant Lndmrk Entity or a mandatory consumer or statutory warranty.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any liability, consumer right or statutory obligation that cannot lawfully be excluded or limited.

Subject to clause 25.1 and to the maximum extent permitted by Applicable Law, neither Lndmrk Entity is liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, opportunity, anticipated savings, goodwill, reputation or data, arising from general use of the Platform.

Subject to clause 25.1, neither Lndmrk Entity is responsible for loss caused by: inaccurate or unauthorised User Content or Listings; a Third-Party Provider or counterparty; a user's failure to carry out due diligence; an external website or data source; market or currency movement; a transaction completed outside our authorised process; or unauthorised Account use caused by the user's failure to secure credentials.

Subject to clause 25.1, the aggregate liability of each Lndmrk Entity arising from the Platform Services it provides under these Terms will not exceed the greater of: (a) AED 1,000; and (b) the fees actually paid by you to that entity for the affected Platform Service during the 12 months preceding the event giving rise to the claim.

The cap in clause 25.4 does not replace a different cap or allocation expressly agreed in a signed Master Listing Agreement, Estate Agency Agreement, Buyer/Investor Terms, Referral Agreement or other Service-specific contract. Liability for a Regulated Service is determined under that agreement and mandatory Applicable Law.

Each Lndmrk Entity's liability is separate. A claim must be brought against the entity that provided the affected Service. Neither entity is jointly or vicariously liable for the other solely because both use the Lndmrk brand.

You must take reasonable steps to mitigate loss. A Business User must notify the relevant Lndmrk Entity of a claim within a reasonable period after becoming aware of the relevant facts, without shortening any mandatory limitation period.

INDEMNITY FOR BUSINESS USERS AND CONTENT SUPPLIERS

If you are a Business User, Listing Partner or person supplying User Content, you will indemnify the relevant Lndmrk Entity against reasonable losses, liabilities, penalties, damages, costs and third-party claims arising from: (a) your unlawful or unauthorised Listing or User Content; (b) infringement of third-party rights; (c) your material breach of these Terms or Applicable Law; or (d) fraud, wilful misconduct or material misrepresentation by you or your authorised users.

The indemnified entity must give reasonable notice of a third-party claim, allow reasonable participation in the defence and take reasonable steps to mitigate loss. You may not settle a claim in a way that admits liability or imposes a non-monetary obligation on the indemnified entity without its consent.

This indemnity does not apply to the extent a loss was caused by the indemnified entity's own breach, negligence, wilful misconduct or other act for which liability cannot lawfully be excluded.

This clause does not impose an indemnity on a Consumer except to the extent expressly permitted by mandatory Applicable Law.

FORCE MAJEURE

A Lndmrk Entity is not liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil disorder, government action, sanctions, utility or telecommunications failure, cyberattack, cloud or payment-provider outage, labour disruption or failure of a critical supplier.

The affected entity will take reasonable steps to mitigate the effect and resume performance. Payment obligations already accrued and obligations capable of performance are not excused.

If a paid Service is materially unavailable for an extended period, the parties will discuss a reasonable adjustment or termination of the affected future Service, subject to the relevant Service terms and mandatory law.

COMPLAINTS AND DISPUTE ESCALATION

Please first contact complaints@lndmrk.io with your name, Account details, the affected Service, relevant documents and the outcome requested. We will acknowledge and handle complaints within a reasonable period appropriate to their nature.

A complaint concerning a Listing Partner or Third-Party Provider may be referred to that party where appropriate. This does not prevent us from investigating Platform misuse or taking action under these Terms.

Complaints concerning licensed Dubai real-estate activity of the Mainland Operations Company may also be submitted through the complaint channels made available by Dubai Land Department or RERA, where applicable.

Consumer complaint and regulatory rights are preserved. Nothing in this clause prevents either party from seeking urgent interim relief or making a report to a competent authority.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes in law, regulation, Services, technology, security, third-party arrangements or business operations.

The updated Terms will be posted with a revised effective date. Where a change materially affects existing paid Services or user rights, we will give reasonable advance notice through the Platform, email or another appropriate method unless an urgent legal or security change requires earlier effect. We will not use an update to remove an accrued or mandatory Consumer right, impose a retrospective charge or make a unilateral change that Applicable Law prohibits.

Continued use after the effective date constitutes acceptance where legally permitted. If you do not accept a material change, you may stop using the Platform and cancel an affected future Service in accordance with its cancellation terms.

A change will not retrospectively alter a completed transaction or accrued right unless required by law or expressly agreed.

GOVERNING LAW AND JURISDICTION

For Platform access, Accounts, Portfolio Tools and technology Services provided by the DIFC Platform Operator, these Terms and any non-contractual obligation are governed by the laws of the Dubai International Financial Centre. The DIFC Courts have exclusive jurisdiction, subject to any mandatory consumer right or mandatory jurisdiction.

For UAE Listing, marketing, agency, brokerage, referral or other Services provided by the Mainland Operations Company, the relevant Service and any non-contractual obligation are governed by the applicable federal laws of the UAE and laws of the Emirate of Dubai. The courts of Dubai outside the DIFC have exclusive jurisdiction unless the applicable Service agreement lawfully provides otherwise.

A property transaction is additionally subject to the mandatory laws, registration requirements and competent authorities of the place where the property is located.

Before commencing proceedings, the parties should attempt in good faith for at least 30 days to resolve the dispute through the complaint process, unless urgent relief, preservation of rights or mandatory law requires earlier action.

LANGUAGE

These Terms are prepared in English. For Services and contracts with Consumers in the UAE, an Arabic version will be made available where required by Applicable Law.

If an Arabic version is required by UAE law, the Arabic version prevails to the extent legally required for the relevant UAE Consumer Service. For DIFC technology Services, the English version prevails except to the extent mandatory law provides otherwise.

A translation is provided for convenience unless expressly stated to be an official controlling version.

GENERAL PROVISIONS

Entire agreement. These Terms and applicable Service-specific documents constitute the entire agreement concerning their subject matter and replace prior general discussions or representations, without excluding fraud or a right that cannot be waived.

No agency or partnership. Except where a separate written agreement expressly appoints the Mainland Operations Company as broker or agent, nothing creates a partnership, joint venture, employment, fiduciary or agency relationship between you and a Lndmrk Entity.

Assignment. You may not assign or transfer these Terms without written consent. A Lndmrk Entity may assign them to an affiliate or successor as part of a restructuring, financing, sale or transfer of the relevant business, provided this does not materially reduce mandatory user rights.

Subcontracting. A Lndmrk Entity may use affiliates and competent subcontractors to provide parts of a Service while remaining responsible for its own contractual obligations, subject to the terms applicable to independent Third-Party Providers.

No waiver. Failure or delay to exercise a right is not a waiver. A waiver is effective only if given in writing by an authorised person.

Severability. If a provision is invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions continue in effect.

Third-party rights. Except for an indemnified person or permitted successor expressly covered by these Terms, no third party has a right to enforce them.

Cumulative rights. Contractual rights and remedies are cumulative and do not exclude rights available under Applicable Law.

NOTICES AND CONTACT DETAILS

General and support enquiries: support@lndmrk.io

Privacy enquiries: privacy@lndmrk.io

Complaints: complaints@lndmrk.io

Security incidents: security@lndmrk.io

A notice to you may be sent to the email address associated with your Account, displayed in the Platform or delivered through another contact method you supplied. An email is treated as received on the next business day after sending unless the sender receives a delivery-failure notice.

Formal legal notices to a Lndmrk Entity must be sent to its registered address in Schedule 1, with a copy to legal@lndmrk.io

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SCHEDULE 1 - CORPORATE AND REGULATORY DETAILS

SCHEDULE 2 - SERVICE AND REVENUE ALLOCATION

END OF TERMS